From the Book - First Touchstone hardcover edition.
Part 1: Building a change culture. Culture: the chief enabler of change
Trust: fueling the change engine
Accountability: ownership at all levels
Part 2: Preparing for the change battle. Mindset: belief in the mission
Preparation: gathering intelligence and planning the mission
Transmission: communicating the vision
Part 3: Winning the change fight. Inclusion: the power of participation and engagement
Fatigue: managing fear and staying energized
Discipline: focus and follow-through
Resilience: the path to lasting change.