Catalog Search Results
Author
Language
English
Description
Moving beyond the process of change
Why is change so hard? Because in order to make any transformation successful, you must change more than just the structure and operations of an organization-you need to change people's behavior. And that is never easy.
The Heart of Change is your guide to helping people think and feel differently in order to meet your shared goals. According to bestselling author and renowned leadership expert John Kotter and...
Author
Language
English
Description
In his international bestseller "Leading Change," Kotter provided an action plan for implementing successful transformations. Now, he shines the spotlight on the crucial first step in his framework: creating a sense of urgency by getting people to actually see and feel the need for change
Author
Language
English
Description
"You aspire to lead with greater impact. The problem is, you're busy executing on today's demands. You know you have to carve out time from your "day job" to build your leadership skills, but it's easy to let immediate problems and old mindsets get in the way. Herminia Ibarra-renowned leadership expert at London Business School-shows how individuals at all levels can step up to leadership by making small but crucial changes in their jobs, their networks,...
Author
Language
English
Description
The subject of "design thinking" is the rage at business schools, throughout corporations, and increasingly in the popular press-due in large part to the work of IDEO, a leading design firm, and its celebrated CEO, Tim Brown, who uses this book to show how the techniques and strategies of design belong at every level of business.
The myth of innovation is that brilliant ideas leap fully formed from the minds of geniuses. The reality is that most...
Author
Language
English
Description
"Our organizations are failing us. They're sluggish, change-phobic, and emotionally arid. Human beings, by contrast, are adaptable, creative, and full of passion. This gap between individual and organizational capability is the unfortunate by-product of bureaucracy--the top-down, rule-choked management structure that undergirds virtually every organization on the planet. Invented in the nineteenth century with the goal of turning people into semi-programmable...
6) Delight your customers: 7 simple ways to raise your customer service from ordinary to extraordinary
Author
Language
English
Description
If you want to know how strong your company's customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee's highest priority,...
Author
Language
English
Description
An unstoppable business revolution is under way--and it is Agile. Sparking dramatic improvements in quality, innovation, and speed-to-market, the Agile movement has helped companies both large and small learn to connect everyone and everything . . . all the time. With rapidly evolving consumer needs and technology that is that is being updated quicker than ever before, businesses are recognizing how vitally essential it is adapt. And adapt quickly....
Author
Language
English
Description
"When it comes to recruiting, motivating, and creating great teams, Patty McCord says most companies have it all wrong. McCord helped create the unique and high-performing culture at Netflix, where she was chief talent officer. In her new book, Powerful: Building a Culture of Freedom and Responsibility, she shares what she learned there and elsewhere in Silicon Valley. McCord advocates practicing radical honesty in the workplace, saying good-bye...
Author
Language
English
Description
The #1 New York Times bestseller that examines how people can champion new ideas in their careers and everyday life—and how leaders can fight groupthink, from the author of Hidden Potential, Think Again, and the co-author of Option B
“Filled with fresh insights on a broad array of topics that are important to our personal and professional lives.”—The New York Times DealBook
“Originals...
“Filled with fresh insights on a broad array of topics that are important to our personal and professional lives.”—The New York Times DealBook
“Originals...
Borrow from another library
Didn't find what you need? Items not owned by Darien Library can be requested from other libraries via our interlibrary loan system (ILL).